Privacy Policy
Last updated: December 31, 2025
1. Introduction
ZeroCarbon ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our carbon accounting and compliance platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company details)
- Carbon emissions data and activity logs
- Payment and billing information
- Communications with our support team
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Log data and error reports
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our carbon accounting services
- Processing carbon footprint calculations and reporting
- Generating compliance reports and documentation
- Improving our platform and developing new features
- Communicating with you about services and updates
- Detecting and preventing fraud or security issues
- Complying with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in operating our platform
- Carbon Offset Partners: Verified project providers (only transaction data)
- Compliance Authorities: When required by law or regulation
- Business Transfers: In case of merger, acquisition, or asset sale
We never sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- GDPR-compliant data handling practices
- Access controls and authentication protocols
We never store blockchain private keys or wallet passwords.
6. Blockchain and Public Data
Certain transactions, such as carbon credit purchases and verifications, are recorded on public blockchain networks. Once recorded, this data is permanent and publicly visible. We use pseudonymous addresses to protect your identity, but blockchain transactions cannot be deleted or modified.
7. Global Data Protection & Compliance Notice
Depending on your region, your data handling falls under GDPR, CCPA, India's DPDP Act, or other regional standards. As a Data Principal/Subject, you generally have the following rights:
- Purpose Limitation: We collect company details, employee details, emails, and invoices solely for carbon footprint calculations, compliance reporting, and platform account provisioning. Consent under these frameworks is informed, unambiguous, and can be withdrawn.
- Right to Access: You have the right to access a summary of your personal data being processed and list all information stored. You can download this data via the Data Control dashboard in the platform.
- Right to Correction & Erasure: You have the right to correct any inaccurate or misleading data, and request complete erasure of your data when it is no longer needed, subject to legal auditing requirements.
- Right to Grievance Redressal: If you have any complaints or concerns, you have the right to file a grievance directly with our Grievance Officer.
- Right to Nominate: You have the right to nominate an individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, please contact our Data Protection Officer at support@zerocarbon.org.in or visit our Grievance Officer page. We respond to all requests within 30 days.
8. Your General Privacy Rights
In addition to the above, depending on your jurisdiction (e.g., GDPR), you may have the right to:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain data processing activities
- Restriction: Request restricted processing of your data
To exercise these general rights, contact us at support@zerocarbon.org.in.
8. Cookies and Tracking
We use cookies and similar technologies for:
- Essential functionality (login sessions, security)
- Analytics (usage patterns, feature adoption)
- Performance optimization
You can control cookies through your browser settings, though this may affect platform functionality.
9. Data Retention
We retain your data for as long as necessary to provide services and comply with legal obligations. Carbon emissions data may be retained longer for compliance reporting purposes. You can request deletion of your account and associated data at any time, subject to legal retention requirements.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
11. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. The "Last Updated" date at the top indicates the most recent revision.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
support@zerocarbon.org.in
Data Protection Officer
ZeroCarbon, Inc.